Refund Policy
Last updated November 2, 2026
This policy covers purchases made on the Savannah Master Calendar website from Savannah Master Calendar, LLC ("SMC"): event boosts, business ads and VIP passes. Submitting an event or a business is free, so there is nothing to refund for that.
What a refund does
A refund, in full or in part, removes what the payment bought: the boost on your event, the ad on the Site, or the VIP pass. We cannot refund part of a purchase and leave it running.
When we refund
We will refund a purchase in full if you ask within 7 days of paying and:
- an event boost has not started to show on the calendar, or the event has not yet taken place;
- a business ad has not yet been placed on the Site;
- a VIP pass has not been used to redeem a deal.
Problems on our side
If we cannot deliver what you bought, for example an ad we are unable to place, or a payment that was taken twice, we will refund you in full whenever you tell us.
What we do not refund
Once a boost has run, an ad has been live, or a VIP deal has been redeemed, the purchase has been delivered, so we do not refund it, except for a problem on our side as above. Nothing renews automatically, so there is no subscription to cancel.
How to ask, and how long it takes
Contact us with the email address you paid with and what you bought. Please contact us before disputing a charge with your bank, because we can usually fix a problem faster. An approved refund goes back to the card you paid with; your bank typically takes 5 to 10 business days to show it.
Contact us
Questions about this page, or a request about your purchase or your data? Email info@savannahmastercalendar.com or use the contact form.